Exchange/ Returns


We use standard EUR and UK sizes to help you pick the perfect size. However, if you still want to swap your pair for another size then please notify us on orders.gush@gmail.com within 48 hours of the product being delivered to you.

The pair can be exchanged for another size or style of the same value. You may then return it to us within 10 days in its original box packing and the invoice. Please mention your desired exchange piece along with the size on the invoice as well. We do not entertain refund & cancellation requests.

Shoes bought during a SALE will not be exchanged or returned.

We do not entertain refunds & exchanges on custom and International orders.

All our products are handcrafted and there could be minor discrepancies in fittings. Hence, no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.

Reproduction of colors is as accurate as possible, although please note, colors available at the store may vary slightly from what is displayed on your monitor. Please note, these are NOT considered as defects or rejects.

*During festivals, adverse weather conditions or political crisis, your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time or else you will be notified.